Ordering & Shipping

*Toque Blanche offers FREE SHIPPING on orders over $119
for the Continental US only.*

All other locations, including Alaska & Hawaii and International
Shipping destinations, are calculated at checkout.

 

Coupons:

Subscribe to our mailing list on the homepage and receive a coupon code for 10% off your order! Please note that Ankarsrum has requested that their products not be subject to coupons and discounts. They strive to keep their minimum prices the same across all of their sales channels. We apologize for any disappointment or inconvenience that this may cause.

Online Ordering:

Many items in our Santa Cruz, California store are available for ordering online, though our brick-and-mortar inventory will always have greater stock than we can represent online. In case the merchandise you want is not available online, please email us or call us with your orders at 800-936-1055. We accept Visa, MasterCard, American Express and Discover credit cards, as well as Shop pay, Google Pay, Paypal, Apple Pay, Meta Pay, and more.

In-Store Pick Up:

After selecting your items online, when viewing your cart you can select "In Store Pick-up" and arrange to pick up your order at our conveniently located downtown Santa Cruz store. You will receive an email notification when your order is ready for pickup.

Toque Blanche Store
1527 Pacific Ave.
Santa Cruz, CA 95060

 

Shipping:

Once your order ships, you will receive an email confirmation with tracking. We ship orders anywhere in the U.S. via USPS and FedEx and anywhere in Canada and the rest of the world via USPS. For international orders, the recipient is responsible for any duties and Customs fees. You will see the shipping charges for your online order prior to placing your order. 

To avoid damage in transit, we use great care in packing your order. As a result, shipping rates may be based on the size of the box (dimensional weight) rather than the actual weight of the item purchased. Your order is shipped insured for the full value of the merchandise. (In case of damage, please see below.)

Sales Tax:

California sales tax of 9.25% is added to orders shipping to addresses within Santa Cruz County, California and California sales tax of 7.5% elsewhere in California. No sales tax is added to orders shipping out of state.

Delivery:

We make every attempt to ship within 1 or 2 business days following receipt of your order. If we are unable to ship promptly, we will email you an estimated shipment date. (If the estimated shipment date is unsatisfactory, you may cancel your order.) We don't charge your card until we ship.

Gift-wrapping:

Gift wrapping is available for $5.00 for most items. You may include a message for the recipient (limited to 10 words). Gift wrapping can be added to each item you order at checkout. 

Return Policy:

Returns for a full refund (excluding shipping costs) are available within 30 days of the date the item was shipped to you. The item must be returned to us in its original condition. Please call or email us prior to returning an item.

Freight Damage:

• Please inspect your package for shipping damage prior to opening it.
 
• If you see evidence of damage, please ask the courier (if possible) to note it on the shipment paperwork. Please request a copy of the paperwork with the notes.
 
• Please take photos of the damaged exterior.
 
• Inspect the contents. If the merchandise is damaged, please call (800-936-1055) or email us as soon as possible.

Wholesale:

For information about becoming an authorized reseller of Chamba cookware (U.S. only), go to www.chambawholesale.com

Contact Us:

If you are interested in an item that is not available for online purchase, a special order, or just want some more information please contact us either by email: info@mytoque.com or call (800) 936-1055! Our staff will be happy to assist you in finding just the right item or directing you to the specific information you need about a product. We're here for you!